Terms and Conditions

Delivery: If you are ordering a bonsai tree it will be despatched the same day if your order is received before 11 a.m, or the next working day if after that time. However, if the tree is a gift and you would like it to arrive on a particular date contact us and we will arrange that. Most trees will arrive the next working day. Accessories ordered separately should arrive within 2 working days.

Trees are sent by courier. Accessories that are ordered separately are sent by Royal Mail’s first class post.

Cancellation, Refund and Returns: You may cancel your order before despatch. If you are not happy with your bonsai or an accessory you may return it within 14 days. Please contact us and we will send you a pre-paid label.

Privacy: We will not share your personal details with any third party.

Payment: If you pay at our secure site we do not get to see your card details, if you order by telephone your card details will be shredded as soon as payment has been taken. Our shopping cart is secure: we use SagePay and accept Visa and Mastercard debit and credit cards.